Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to 66 Front St, Brooklyn, NY 11201.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You must ship all items to 66 Front St, Brooklyn, NY 11201.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping Policy

Thank you for choosing dumbom.online! We appreciate your trust in our services. Please take a moment to review our shipping policy:

Free Shipping within the United States

We are delighted to offer free standard shipping on all orders within the United States. No minimum purchase is required to qualify for free shipping.

Shipping Carriers

For orders within the United States, we utilize reputable shipping carriers to ensure secure and timely delivery of your items.

All-Inclusive Pricing

The prices displayed on our website already include shipping costs, taxes, and customs duties for orders shipped to both the United States. There are no hidden fees during checkout; the price you see is the price you pay.

Delivery Times

Our team works diligently to process and dispatch orders promptly. You can expect your order to be dispatched within 1-2 business days after placing it. Standard shipping within the United States typically takes 3-7 business days.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment until it reaches your doorstep.

Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Contact Us

If you have any questions or concerns about our shipping policy, feel free to contact our customer service team at [email protected].

Thank you for choosing dumbom.online for your shopping needs!